Refund policy

1. Return & Replacement Window

You can request a return or replacement within 3 days of receiving your order.

A return or replacement may be accepted if:

  • You received a wrong product.

  • The product arrived damaged or broken.

  • The product is defective or not working upon arrival.

  • The product is missing an item/accessory that was included in the product listing.

  • The product received is significantly different from the product shown or described on our website.

2. Change of Mind

We generally do not accept returns simply because you changed your mind, ordered the wrong mobile model, or no longer want the product.

For example, if you order a phone cover for the wrong mobile model by mistake, the product may not be eligible for return if the item itself was correctly supplied according to your order.

Please make sure to check your mobile model, product specifications, colour and compatibility before placing your order.

3. Product Condition

To be eligible for a return or replacement:

  • The product must be in its original condition.

  • Original packaging should be available where applicable.

  • All accessories, cables, manuals, tags and free items included with the order should be returned.

  • The product must not have been intentionally damaged, modified or misused by the customer.

For hygiene and safety reasons, certain products that have been opened or used may not be eligible for return.

4. Unboxing Video

We strongly recommend recording a complete unboxing video when receiving your parcel.

The video should clearly show:

  1. The sealed parcel before opening.

  2. The shipping label/order information.

  3. The complete unboxing process.

  4. The product and its condition immediately after opening.

For claims involving a damaged, missing or incorrect item, an unboxing video may be requested as supporting evidence.

5. How to Request a Return

Please contact us within 3 days of receiving your order through:

WhatsApp: [WhatsApp Number]
Email: [Email Address]

Please provide:

  • Order number

  • Customer name

  • Contact number

  • Reason for return

  • Clear photos/videos of the product

  • Unboxing video, if available

Do not send any product back without receiving confirmation from our customer support team.

6. Return Shipping Charges

If the return is due to an error on our part, such as:

  • Wrong product delivered

  • Damaged product received

  • Defective product received

  • Missing item/accessory

we will arrange the return/replacement process and bear the applicable return shipping cost.

If a return is approved for any other reason, the applicable shipping charges may be deducted from the refund.

7. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the applicable payment method.

For Cash on Delivery (COD) orders, we may request your bank account, Easypaisa or JazzCash details to process the refund.

Refunds are normally processed within 5–7 working days after approval. The time required for the amount to appear in your account may vary depending on the bank or payment service.

8. Replacement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at alijoan568@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at alijoan568@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at alijoan568@gmail.com.

Where possible, we may offer a replacement instead of a refund for defective, damaged or incorrect products.

Replacement will be subject to product availability.

If the same product is unavailable, we may offer an alternative product or refund, as applicable.

9. Non-Returnable Situations

A return or refund may not be accepted if:

  • The return request is made after the specified return period.

  • The product has been damaged due to customer misuse, accident or negligence.

  • The product has been modified, repaired or tampered with by the customer or a third party.

  • The product is returned without the required accessories or packaging where these are material to the return.

  • The issue is caused by incorrect installation, improper use or incompatibility that was clearly disclosed on the product page.

  • The customer ordered the wrong product/model and the item supplied matches the original order.

  • The product shows signs of normal wear and tear after use.

10. Warranty

Some products may include a separate brand/manufacturer warranty.

Warranty claims after the return period may be handled according to the applicable manufacturer's or supplier's warranty terms.

Please contact us if you experience a technical issue and we will guide you through the available options.

11. Order Cancellation

You may request cancellation before your order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the order may need to be handled according to our return policy.

12. Contact Us

For questions regarding returns, replacements or refunds, please contact us:

Store: [Store Name]
WhatsApp: [03074380073]
Email: [Email Address]
Business Hours: [Business Hours]

We reserve the right to inspect returned products before approving a return, replacement or refund. All claims will be reviewed fairly according to the circumstances of the order and this policy.